The report "analy[ses] failure rates for over 30,000 laptops covered by their warranties". But take it with a pinch of salt, though. It's really very subjective, imo, because people take care of their laptops differently, or don't care for it at all. And the sample are customers of SquareTrade which could mean different things. Like not representative enough.
"Two-thirds of this failure (20.4%) came from hardware malfunctions, and one-third (10.6%) was reported as accidental damage."
[Source]
Shocking.
I'm surprised to find Dell in the middle and HP so high up. Maybe HP knows this and compensate with good customer service. HAHA. I don't know, really.
I wonder why I never considered Toshiba when I got my laptop? Or even for other consumer electronics.
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